Day 1: Signing up with your new provider
You choose a package and complete the sign-up process, usually online in about 10 minutes. Your new provider confirms your address, takes your payment details, and starts the transfer process. You receive a confirmation email and welcome pack within a day or two.
Days 2-7: Behind the scenes
Your new provider contacts Openreach or whichever network operator underpins your connection to arrange the transfer or new installation. They order your new router, which typically arrives a couple of days before your installation date.
Installation day
For a standard FTTC switch, activation is often remote. Your old providers equipment is deactivated and your new providers settings take over, typically within a few hours. For a new full fibre installation, an engineer visits your property, installs the ONT box and router, tests everything, and leaves you fully connected.
Your old connection
Under One Touch Switching, your new provider notifies your old one automatically. Your existing service typically remains live right up to the moment your new one activates. You do not usually need to call your old provider to cancel.
